The contract requires services to immediately disassemble and notify Samsung of any phones repaired using aftermarket parts. This unauthorized agreement also requires repair shops to daily upload repair data, which includes customer addresses, email addresses, phone numbers, and device IMEI numbers, to Samsung’s G-SPN database.
Experts criticized the privacy-threatening contract for excessive data collection and control over repair shops. “This is a violation of consumer privacy,” said Aaron Perzanowski, a law professor at the University of Michigan. Public Knowledge’s John Bergmeier noted the contract’s potential conflict with the Magnuson-Moss Warranty Act, which favors the use of third-party parts.
Samsung has not commented on the 404media article at the time of this writing.
Source: Ferra
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