How do I request a refund on Shopee?

Shopee is one of several platforms for online shopping and, like any other, there is the possibility of requesting a refund for the purchased item when certain conditions are met.

was curious to know how to request a shopee refund? So check how to do that below.

How do I request a refund on Shopee?

Overall, these are just a few steps before you can get your money back at Shopee. Check below:

• The first step is to click the tab IEntrance my shopping and then go to send/receive;

• Click on the product you want to return, and then Refund refund;
• Finally, select the products to be returned and confirm by filling in the required fields. To send to finish the procedure.

It is worth noting that you need to fill in all the fields with the requested data, also indicate why you are returning the product, and send photos showing the condition of what will be returned (for example, for damaged products it helps to show the condition on the item arrived at the specified address).

What is Shopee’s refund policy?

If you’re looking for a refund, it’s a good idea to check if your case falls within one of the following possibilities:

• Failure to receive the product;
• The product arrived incomplete;
• Received the product different from what was requested or incorrectly delivered;
• Item arrived with dents, scratches or other physical damage;
• The product arrived with a defect or defect.

In case of defective products, Shopee emphasizes that it is possible to initiate the process up to 30 days from the date of purchase. Based on this, the website team will analyze the situation and approve the refund option, if any, as soon as possible.

As we will see in the text below, there is also the possibility of a refund via the regret-to-purchase policy (on the seller’s website):

The buyer may request a return or refund of an order received. This may be due to delays in shipping or delivery, receiving damaged or different items than advertised, incorrectly or incompletely shipped items. In addition, the Consumer Protection Law gives buyers the right to regret their purchase within 7 days from the date of receipt of the package.

Cases where refunds are not accepted

There are some situations where the buyer will not be entitled to a refund, and you can check these terms on the lines below:

• If the payment for the product has not been confirmed yet;
• Withdrawal of purchase, item missing, damaged or not received after buyer clicked request received;
• If the return of the product has been requested but not performed by the buyer;
• Returns and returns of personal products such as underwear, swimwear, used make-up materials, perishable products, market products and adult products are not valid.

Finally, if the item has already been shipped to the seller, you must wait one business day to receive your refund. Another detail is that the refund of the amount will follow the same logic as the payment, and it may take up to two invoices for the amount to appear on your statement for purchases made with a credit card.