At the end of April, talent agent Bruno De Paula had his cell phone ring while he was stopped at a traffic light in São Paulo’s Northern District. From that moment on, her life turned upside down for her.
In a post that went viral on social media, brasiliense revealed that she was in a taxi when the criminals managed to steal the unlocked device, returning home after a trip to Barcelona. With free access to apps, The group was able to carry out various banking transactions on behalf of Bruno, resulting in a loss of R$ 143 thousand..
Gentlemen: I’ve never done anything like this before but here is the most serious and important conversation I’ve ever had. So whoever can show me some interest, I would really appreciate it.
I spent 3 weeks in Barcelona, best trip ever.
Before I went home, my life had turned into an unprecedented nightmare.
— VanDep (@MrVanDep) May 5, 2022
“There was a cell phone my father gave me because mine was bad. When I got home I took my old cell phone and started checking the accounts and found that R$27,000 had been stolen from one of the accounts. “I was desperate and my girlfriend and I started looking for Claro, Nubank and Banco do Brasil,” he said.
“After 11 hours of flight and jet leg, I fell asleep saddened by the loss of money but believing that the problem would end here. But on Saturday morning I started getting notifications about other operations,” he said. told G1.
The criminals also changed the passwords on all of Bruno’s accounts, including banking, Gmail, and iCloud. He questioned the negligence of financial institutions. “Criminals paid R$9,000 in bank receipts that will be discounted on Monday alone. If I had already reported the fraud to the banks, why weren’t these transactions blocked on Friday?”
Banks response
The problem was only resolved when Bruno’s post went viral on social media. Nubank said in a statement that he was “sorry for what happened and the case has already been resolved with the client.” Banco do Brasil said it triggered all security procedures as soon as it learned of the problem.
Operator Claro stated that the blocking of the phone line occurred as soon as the customer contacted him. However, the information differs from Bruno’s account, which guarantees that the device is active even after reporting what happened.
Source: Tec Mundo
