They’re suing Apple over ‘deadly condensation’ that will affect AirPods Max

AirPods Max seem to have a condensation problem that it drives users crazy and Apple doesn’t seem to be doing anything to fix it. According to the portal 404 AverageThere have been reports of sweat buildup on the pads of said device since the end of 2020, but the number has increased significantly in recent months due to record heat in some regions. Many even They sued the company.

Users have dubbed this problem “The Death of Condensation” because they claim that Headphones do not work properly if sweat condenses on the ear pads. We repeat, this is an inconvenience that has appeared since the launch of the device. Since then, many have noticed that AirPods Max have a tendency to get wet when worn for a long time or during exercise.

It happens mostly due to the temperature difference between the materials. AirPods Max have metal parts that, when in contact with a hot element, such as the user’s own ear or even the warmest environment, will create condensation. In fact, this is the same as in other headphones, although it seems that in the case of Apple, this is more pronounced.

The company even confirmed this, elaborating that “Unlike other over-ear headphones, Apple AirPods Max are magnetic and detachable, resulting in moisture being retained by body heat around the ear (or ‘condensation’). be more visible to users after deletion“. Despite this, Apple emphasizes that AirPods Max are not waterproof.

Apple on Condensation on AirPods Max

Despite the large number of complaints and complaints from users, Apple does not seem to be looking for a solution in this regard. While even the headphone repair communities agree that most “device hardware problems are caused by condensation issues”.

Lawyers for the Cupertino firm have responded to a class action lawsuit alleging that users They should better use headphones. and be careful when doing activities such as exercising. Apple also notes that some plaintiffs do not specify what constitutes “normal use” for them.

“For example, Plaintiff himself noticed moisture on his AirPods Max headphones while “walking” outside… while omitting details about that “walk” (avoiding, for example, whether it was a strenuous walk in the San Francisco hills). . Excerpts from comments on an online forum cited by the plaintiff show that users who claim to have been hit by the water often played sports or used their headphones for long periods of time.

Apple in response to a class action lawsuit over an AirPods Max condensation issue.

We currently reiterate that Apple does not offer any solutions other than repair or replacement if a device has stopped working. and as long as it is within the warranty period. However, many users – those who purchased AirPods Max in 2020 or 2021 – have to pay for a replacement as they are excluded from the free repair period.