One fact about it Avian social networks were hijacked and an airline official gave a controversial response to a user whose route was cancelled.
In a video that went viral on platforms due to weather conditions.
“The flight was at 8.10 at night and they said it was canceled at 7.30 (…) If you tell me that you left the ticket open, I will go and get on the plane at midnight.” the man can be heard saying “user”.
An airline employee answers: “I can change it until two days later, but the system does not allow it because my signature is not a strong signature.”
(You may be interested in: Delays at El Dorado airport: what to do if your flight is affected?).
At the insistence of the subject, who was also traveling for a medical examination, the woman added that in an environment where there were more people, one of them noted the following: “If you were my father or someone important to me, I could help you.”.
The person who photographs everything that happens Jesus Orlando Jereza user who also approaches the point of care for answers and solutions.
According to ‘W Radio’, Jerez added that food vouchers worth 20 thousand pesos were given to people whose flights were canceled.
“The airline never chose to pay compensation, the first thing they said was that they did not have rooms in contracted hotels, there was a subsidy, but you cannot buy anything with 20 thousand pesos at El Dorado airport. “We saw that many elderly people had difficulty going from one place to another and had to stay in facilities due to lack of compensation measures,” he said.
(Be sure to read: Taxi drivers’ strike: Avianca offers voluntary rerouting at no cost).
‘W Radio’ reported that approximately 200 people were affected by this cancellation and the flight was postponed until noon the next day.
Viviana Velasco, director of Visit Bucaramanga, announced that travel from Bucaramanga to the United States will cease operating as of January 17, 2024, a route that has been in operation for 11 months.
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A spokesperson for the airline told EL TIEMPO that they are aware of the impacts on air traffic and They regret the expressions used towards the customer that “do not reflect our commitment to service”.
“We know the last few days have not been easy as the operation has been impacted by air traffic control restrictions and a ground delay schedule due to poor weather conditions in the country. We are aware and regret that language has been used in our communications with our customers that does not reflect our commitment to service. The spokesman said: “Our commitment is to be increasingly decisive and “To provide friendly and timely service,” he said.
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Source: Exame
I am Bret Jackson, a professional journalist and author for Gadget Onus, where I specialize in writing about the gaming industry. With over 6 years of experience in my field, I have built up an extensive portfolio that ranges from reviews to interviews with top figures within the industry. My work has been featured on various news sites, providing readers with insightful analysis regarding the current state of gaming culture.
