During this Friday and Saturday, Bancolombia users have reported some service malfunctions via social networks. In that regard, the business said it was aware of the problem and was working to resolve it quickly.
Although the company states that the negativities have been eliminated, Some users reported that different transactions were declined this Friday, but they still seem to be discounted on their total balance.
In this context, Bancolombia gave peace to those affected with a trill on Twitter.
“We know that the troubles we experienced yesterday may create inconsistencies in your balances. We assure you that we will continue to give our best to resolve this situation,” the bank messaged.
Bancolombia points out that money is safe He said they are working to see fixes “as soon as possible”.
At the same time, it draws attention to the fact that users who pay on credit cards must pay again if the transaction is not applied.
Source: Exame
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