PSB Bank is expanding the possibilities for business customers to communicate via text communication channels with the GPT neural network. Now, entrepreneurs can communicate with this artificial intelligence system via instant messaging programs as well as mobile and internet banking. This allows you to obtain useful information on a wide range of topics not directly related to banking services.
To benefit from this opportunity, a bank customer simply clicks on the “Conversation with GPT” button on the chatbot of the PSB application and asks his question. The GPT neural network, a powerful language model that can analyze text and answer questions, can help business clients by advising them on marketing, increasing sales, and more, for example.
Ivan Patkin, vice president and manager of PSB’s SME e-business department, states that the bank strives to make the customer experience as convenient and efficient as possible. It is planned to develop this service and implement it in other customer channels in the future in order to save time and simplify business processes.
Source: Ferra
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