JB Crawford, a professional services engineer at GitLab, criticized these screens. He laments that once-transparent glass doors have turned into “impenetrable black gaps” that prevent direct views of goods. Walgreens is facing a lawsuit from Cooler Screens, which claims the drugstore chain has blocked implementation of the technology.
Walgreens claims that technical issues with its digital displays have caused disruptions to the customer experience, including frozen or darkened screens, inaccurate product displays, price discrepancies and even fires.
But Kroger, for example, plans to expand the use of Cooler Displays in its stores, despite Crawford’s skepticism.
However, it is worth remembering that innovation always has its critics, as some people have difficulty accepting new technologies.
Source: Ferra
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