Secure Mobile: After testing, users have difficulty unlocking devices

If you downloaded Celular Seguro from the Federal Government, do not test the device lock at home. Users curious about the tool encounter difficulties in reactivating the device after “trying it out” with the app crashing.

Launched in December 2023, Celular Seguro is a solution from the Ministry of Justice and Public Security (MJSP) to facilitate remote blocking of mobile phones. The application aims to quickly protect people whose mobile phones have been stolen or stolen.

The tool not only prevents criminals from accessing user data, but also prevents banking applications from being hacked. In addition to Anatel, many Brazilian banks are also participating in the initiative.

However, whether out of curiosity or by mistake, Brazilians test the tool at home and then fail to unlock the device. On social media, consumers complain that they “accidentally” locked their mobile phone and don’t know how to reactivate it.

Is it possible to unlock your mobile phone with Celular Seguro?

Yes, it is possible to disable Secure Cell phone blocking but the process is complicated. The user will need to contact each of the companies involved in the lock and follow the steps to reestablish access.

For example, operators must go to one of their physical stores carrying a photo ID to unlock it. When it comes to banking applications, each one adopts a different method; some through personal service, ATM and others through app.

The “Secure Mobile Phone” tool allows you to remotely lock your device in minutes. The transaction can be done via mobile phone or web.

Consumers even question the ease of locking the device because there is no button to unlock it.

To: technoblogActing Minister of Justice Ricardo Cappelli emphasized that this was not a test of the application. “Not for testing! You insured the car… are you going to hit the pole? Are you going to call 190 and keep saying it was stolen even though it wasn’t stolen?” he stated.

According to the official, the application should be treated as an emergency mechanism, an exceptional solution. There are no plans to develop an unlock button for now.