Sber began to block transactions both online and at ATMs, which, according to anti-fraud control, are carried out under the influence of fraudsters. An unlocking algorithm is also being prepared.
Employees will also be faced with the task of convincing a potential victim to refuse to commit actions. That is why the bank is preparing for the entry into force this summer of a law aimed at protecting Russians from the theft of money from their accounts through social engineering, writes Izvestia.
The entire system works as follows: fraud tracking identifies clients who are allegedly under the influence of clients and the operation is blocked.
After this, the anti-fraud team (FAM) contacts the customer and explains why the block occurred and convinces them to refuse to complete the transaction. If the client agrees, the block is removed.
If the employee fails to convince the customer, they send him to the department to be unblocked. However, when trying to carry out an operation, a Sberbank employee receives a message about a possible case of social engineering and the address of the department where the person should be sent to carry out the operation. At the same time, the security service is informed.
With the most intractable clients, the conversation can continue in a bank branch with the participation of a security guard, family members and even a psychologist. Some of them have already participated in the experiment.
Author:
Karina Pardaeva
Source: RB
I am a professional journalist and content creator with extensive experience writing for news websites. I currently work as an author at Gadget Onus, where I specialize in covering hot news topics. My written pieces have been published on some of the biggest media outlets around the world, including The Guardian and BBC News.
