Wildberries has canceled fines for queuing at order pick-up points. Previously received fines can be challenged, but sellers will receive warnings in their personal accounts, because “high-quality customer service” is important for the market.
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Wildberries has stopped fining order collection points for customer queues. This is stated on the WB Point telegram channel for the owners of the PVZ market.
“Since March 11, we have been collecting statistics on customer feedback about systematic queues at delivery points. According to the results of three months, we see that the number of comments of this type has decreased,” the message says.
The new queuing fines will no longer apply; Previously issued fines may be challenged. Wildberries will send warnings to collection point owners because “high-quality customer service” is important to the market, WB Point said.
Previously, messages were published on social networks that Wildberries had fined the owners of the collection points with 10 thousand rubles for a queue of seven people.
Author:
Kirill Bilyk
Source: RB
I am a professional journalist and content creator with extensive experience writing for news websites. I currently work as an author at Gadget Onus, where I specialize in covering hot news topics. My written pieces have been published on some of the biggest media outlets around the world, including The Guardian and BBC News.
