AI can analyze large amounts of data, provide real-time updates, calculate delivery times, and even use image recognition to verify delivery accuracy. He said the United States Postal Service (USPS) has already implemented an artificial intelligence program that can find missing orders in just two hours, a task previously done by a team of 10 people in a few days.
Integrating AI with IoT sensors also allows companies to monitor the status of packages during the delivery process and alert customers to any problems. Moreover, artificial intelligence-supported chatbots can inform users and reduce dissatisfaction by answering customers’ questions about delivery status. While AI can’t completely eliminate packet loss, it offers “a solid foundation for improving tracking accuracy and customer experience.”
Source: Ferra
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