Mts exolve improved rope clients communications using a virtual ATS

One of the key solutions was the virtual PBX, which simplified the administration of telephone calls. Thanks to the wide regional ropez-mole coverage that 1000 offices and units, from Kalinningrad to Petropavlovsk-Kamchatsky, the new decision allows us to guarantee an uninterrupted connection between customers and the company.

As part of the project, MTS Exolve expanded the telephone numbers bullet, including the 8-800 format numbers, allowing rope customers to contact the company from anywhere in Russia for free. In addition, the system is equipped with a Santing function that provides high telephony availability even in case of independent situations.

“Sogaz is our strategic partner for many years. We are happy that our decisions help him remain a leader in the insurance industry. PBX virtual numbers and direct line allow you to quickly solve customer problems, from medical insurance to car insurance. We strive to offer tools of partners that not only simplify commercial processes, but also create additional value for customers, ”said Ramil Bikkuzhin, general director of MTS Exolve.

The functionality of the Virtual PBX of MTS Exolve includes the routing of calls intellectuals, the collection of statistics, the analysis of speech, the exchange of SMS and other tools to control omnichanares communications. These solutions not only improve customer service quality, but also admit the ropez business in the context of digital transformation.