The system can even understand questions with spelling errors or slang expressions. The base has more than 230 materials covering various areas from retail trade to housing and common services. Chatbot not only selects the necessary information, but also provides useful services to solve certain problems.
To start working with the assistant, it is enough to press the purple icon in the lower right corner of the portal page. The Bot recommends that you select a topic from the list or ask your question immediately. During the dialogue, the system clarifies details and provides instant links to the relevant suggestions of Rospotrebnadzor experts.
As stated in the Moscow Information Technologies Department, the service is particularly useful in controversial cases with sellers or service managers. It helps to quickly find information about goods exchange procedure, money refund or other aspects of consumer rights.
Source: Ferra
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