The problem begins with the fact that the number belongs to the old operator during the transition, but not yet fully activated in new networks. In addition, technical difficulties arise: the number of numbers (BDPN) may not complete the registration in the database. Then the subscriber can neither call nor access the Internet – the message “No Network” message appears.
There are other situations. The number has already been postponed, but other operators have not yet updated their databases. In this case, the connection partially works: you can use the Internet and call in the new network, but it is impossible to call from other operators. Without information about the causes of such failures, users accumulate irritation and anxiety, which supports great appeals.
To solve these problems, Sbermobail started SMS informative service “Care after MNP”.
Now every new subscriber receives an SMS with the approval of the Sbermobail network. After that, the operator starts to control all databases. If a malfunction is detected, the customer receives a message that the company is immediately aware of the problem and is already working on the elimination. The transfer is a warning that there may be temporary restrictions to receive messages from short numbers and short numbers during the day.
This approach significantly reduces the burden in the call center and helps to reduce the anxiety of subscribers.
Although it is still impossible to completely avoid a short -term lack of communication, informing helps maintain the customer’s trust and reduce the level of discontent.
Source: Ferra
I am a professional journalist and content creator with extensive experience writing for news websites. I currently work as an author at Gadget Onus, where I specialize in covering hot news topics. My written pieces have been published on some of the biggest media outlets around the world, including The Guardian and BBC News.
