WhatsApp will have its own chat for polling, what’s the point?

Company What’s up? It’s working on a very interesting way to find out what users think of the messaging service (and all the additional things you can enjoy with it right now). And the truth is, the idea is pretty good if it finally sees the light. We tell you what happened.

Currently, the way to communicate with WhatsApp is not exactly fast and efficient, especially if you take into account how the application works. Emails or messages from the web are ways the firm knows about issues and how users can “post” feedback on their service. But this is something will change Not long ago, as you know. And the truth is, the idea looks pretty good.

New own WhatsApp chat for a new task

The idea that the company, now owned by Meta, is working on is to create its own chat to be able to send messages. surveys directly to users. That way, you can find out quite precisely what they think of him, the changes that have been made, and perhaps most importantly, the future. And all this from a chat in the usual format and this will count as a security certificate, because confirmed.

One important thing about this innovation is that WhatsApp will be able to diversify the users it asks for its opinion, thereby expanding the range of surveys at its discretion (both in size and diversity of respondents). Also, since it’s a traditional conversation contacted there will be an opportunity refuse to participate In the surveys, this is important because in this way the privacy of each and every user of the messaging app is maximally respected.

An important thing to know about this new option that WhatsApp works with is this: will not serve as a direct contact with the companybecause if that happens, the barrage of questions and complaints that may come from the path to be opened will render the functionality for which it was created inadequate. Therefore, if you thought that you could attack the company via chat, this will not be possible because only surveys will be offered.

under testing

As stated in the information source, currently this new tool is not available to all users, and only a select few can see it in the WhatsApp test at the moment. Of course, due to the minor difficulty involved in incorporating this option, it’s definitely firm it won’t take long to release in stable development This communication system, of course, through surveys that help you improve the improvement goals you have.