Compensation for damages caused by broken goods in the store is regulated by law. In particular, the Civil Code of the Russian Federation (Articles 211, 459, 493, 1073, etc.). In general, there are three approaches to this situation.

  1. Buyer accidentally breaks the goods. In this case, the buyer is in no way obliged to repay the cost of the goods. He has not yet paid for the goods and has no receipt, so the store is considered the owner of the goods. This means that the store, not the buyer, is responsible for the safety of the goods. According to the law, the goods are considered damaged by the unintentional actions of the buyer, if at the same time he encountered some kind of obstacle (box, wheelbarrow, etc.) in the store, the goods are unstable. its position in the rack has shifted due to wet receiving floor, the passage between the racks is too narrow (less than 140 cm), the product has been dropped and broken while in motion at the cash register.
  1. The buyer deliberately or negligently breaks the goods, but with some nuances. Among the nuances – a state of alcohol or drug intoxication, strange behavior. In this case, the buyer will have to pay for the goods. In addition, you will have to pay in case of damage to the goods due to careless handling of a backpack or shopping trolley (basket) in the back.

3.The product was broken by a child.. If the child is 14 years old, his actions will be judged according to the criteria set out in the paragraphs above. If the child is not yet 14 years old, the fault of the damaged property will belong to the parents and they will compensate the cost of the property.

Source: Ferra

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I am a professional journalist and content creator with extensive experience writing for news websites. I currently work as an author at Gadget Onus, where I specialize in covering hot news topics. My written pieces have been published on some of the biggest media outlets around the world, including The Guardian and BBC News.


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