Claro fined 8 million BRL by Procon in Rio de Janeiro due to the low internet speed available to subscribers. The sanction was implemented in 2015, but only at the end of last month could the actual payment be made after legal proceedings.
According to Procon, while the operator tried to overturn the decision in the court, the other side of the process made the defense of the Municipal Prosecutor’s Office, which defended the validity of the fine.
The refund was sent to the Municipal Treasury vault. Igor Costa, Executive Director of the Municipal Consumer Protection and Defense Institute. action was important to enforce Consumer Defense Act guidelines.
“Therefore, it is important for citizens to be aware of all their rights when purchasing a product or service. If you have any questions or complaints, simply contact us through our service channels”, stated Igor Costa.
HE Technology World He contacted Claro’s advisor, but the company said it would not take a position on the matter.
Source: Tec Mundo
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