The Yandex.Taxi service published for the first time a travel safety policy. It contains a description of all the measures and tools that the company has implemented for security control.

Conflict recording and communication training: Yandex.Taxi published a travel safety policy

The company clarified that it had allocated 1.7 billion rubles for the development, implementation and development of technologies that are described in the security policy.

We are talking about new driver selection algorithms based on the complexity of the route, identification of anomalies and possible incidents during trips and automated documentary verification technology.

The security policy contains four sections:

access to the service

Yandex.Taxi verifies each driver using open data sources. If a series of violations were previously revealed against him (intentional dangerous driving, threats, violence, etc.), said candidate will not be able to work with the company.

In addition, the drivers undergo photocontrol, confirm documents, vehicles and equipment, and before starting work they receive training on the safe fulfillment of orders.

Travel security measures

After the user orders a trip, the navigation algorithms take into account the potential danger of the route (the duration of the trip, the intensity of the traffic, the history of messages about accidents from Navigator users) and assign drivers with wide experience to “dangerous routes”. .

The service also hides the real phone numbers of users and drivers, detects sudden stops and contacts the driver in case of significant deviations from the route, and more.

If Yandex.Taxi receives messages about inappropriate statements from the driver to the passenger, it invites him to take a course on comfortable communication. Until then, access to orders will be limited.

incident response

Incident reports are handled only by humans, not by algorithms. The analysis team works around the clock, the new employee first passes various tests for stress resistance and the ability to respond to emergency situations.

public interaction

The company consults with the State Traffic Safety Inspectorate, the Moscow TsODD, the Investigative Committee and foundations on accident investigation, remote consulting and conducts training with the safety team.


anastasia mariana

Source: RB

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