Owned by an Apple customer Ready to be updated with the latest generation of the company’s two most popular devices, but the last link in the chain he needed to keep them with him failed. This time it’s not about buying from a site not authorized by Apple or anything like that. it happened The cause of the irritating situation is the transport assigned by an Apple Store.

After spending $2,098 for an iPhone 14 Pro Max and an Apple Watch Ultra on the Apple Store site in California, the user, who shared his status on Reddit, spent another $9 for the company’s instant delivery service via the Uber Eats app. But, The package never arrived.

Immediately, confused customer contacted Apple customer service, explains the situation and adds a video confirming that Uber never reached his address. Then the company replied “Our carrier has completed the requested investigation and Apple will take no further action”. Uber also did not provide a solution to the issue from their own perspective.

never arrived purchase

Despite This isn’t common, and it’s not the first time a service assigned by Apple to ship orders the same day has come up with this type of issue. What is common is that those affected have to make dozens of requests to get a refund, and there is no guarantee of success. While on the side of the California authorities, they refused to investigate these crimes, which were considered petty theft.

Apple has been offering same-day delivery to most US metropolitan areas since at least 2019. Postmen delivered many orders when the service was first introduced.

After Uber acquired Postmates in 2020, Uber Eats is now Apple’s main delivery partner. However, as various testimonies confirm, neither company has a reliable protocol for checking the status of deliveries.

happy ending

In the case of Apple products, the buyer always faces a certain percentage of risk in the delivery of the product. In previous cases, delivery people from other companies had also replaced the original iPhone packaging with “deceptive” items such as apple yoghurt.

However, and Despite Apple’s initial reaction, this time the story ended with a happy ending. Buyer finally updated his Reddit post to confirm this, Apple will refund your entire order. Although you will probably try the purchase again, this time you may prefer to search for your devices yourself.