Thousands of followers of the mobile phone repairman iPhone, Wilmer Becerra was stunned by this man’s confessions on TikTok and Instagramannounced that it reached an agreement with the technology giant Manzana.
This unusual story leads to the company’sWiltech, owned by Wilmer Becerra, received a letter from AppleHe demands that he stop fixing iPhones.
In this regard, he accused her of using unofficial parts and pretending to be an official service.
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Even before he became famous, Wilmer Becerra was known for uploading tutorials on his social networks to fix iPhone handsets, apparently with no way to get them working again. She currently has over 5.3 million followers on TikTok.
From the moment Wiltech company received the letter from Apple, He denied all allegations that he refused to introduce himself as the official company of the companyAlthough he admitted that he used the logo out of complete ignorance.
Regarding repairs, he assured that there are certain types of electronic elements that are not subject to patents, so the accusation of making repairs with objects that Apple does not authorize has no basis.
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In his live broadcast from his TikTok account, he asked for patience in deliveries since the day he arrived. In Apple’s letter, orders for the repair of iPhones increased, and he took the opportunity to tell his followers that the dispute with the company had already been resolved.In a letter arriving on September 1. He admitted:
“Apple sent me a statement through their law firm stating that I had engaged in poor practices regarding their logo, repairs, etc.,” he said.
He continued: “We said we were doing things the way they were supposed to be done and that we were serving customers that they weren’t serving (due to lack of warranty).”
And he concluded his words as follows: “They said there was no problem, they were satisfied, we did not use their apples, we continued to repair their devices, they even offered us the alternative of becoming official repairmen, which we are doing in the process,” said the mobile phone repairman.
In the same live interview, he admitted that his workload had increased to the number of orders, 500 orders, so he was waiting for some patience to be able to complete his work and deliver it on time.
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Wilmer Becerra is an entrepreneur from Santander who owns Wiltech, a company specializing in the repair of Apple devices, based in the city of Bucaramanga. This company has many subsidiaries in Colombia and Latin America.
Wiltech has offices Argentina, Bolivia, Chile, Ecuador, Guatemala, Mexico, Panama and Peru.
He founded Wiltech in 2012 to repair Apple mobile phones, a sector in which the technology giant forgot about the customer and did not serve.
During the 11 years that the Wilmer Becerra company has been operating, iPhone repair service was very successfulIt sells material on its official website so you can learn to repair these electronic objects.
Apple filed a lawsuit against its Colombian owner and company through the Backer Mackenzie law firm for these services and demanded that it no longer provide iPhone mobile phone repair services. For now, this legal dispute has not been resolved and remains controversial.
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Source: Exame
