Fran Perez
In this article, we will show you all the ways to contact Netflix.
Without a doubt, Netflix is going through a tough time and it doesn’t look like things will change in the short/medium term. However, the American platform is still one of the most recognizable and used, so it makes sense that it matters. with multiple channels to address a wide variety of requests from your usersjust like any other video service.
However, if you are here, it is likely that you do not quite understand how to contact the platform. Fortunately, as we said, There are several ways to do this, and they are quite simple.. So, if you have any questions to ask or want to solve a problem, we will tell you how to contact netflix and all the ways that exist.
Netflix Help Site
Here we list all ways to contact Netflix
To start with, the first support channel that Netflix has is the support webpage that you can access. at the start of the session. On the above website, you can solve the most common questions without having to communicate directly with the platform, because has the most common error codes and general problems.
While online, you can also use a search engine located at the top, in case you need to go to a specific section to solve a problem. All in all, everything you can find on the Netflix support site is very helpful. Actually, we can find two methods on the page to make more direct contactbut we are going to devote a separate space to them below.
Here you can see all the options offered by the Netflix help site.
live chat netflix
For example, we can start with online chat which we can find in the lower right corner of the Netflix help site. Basically, this will allow you to contact someone from customer support. be able to make inquiries and resolve certain doubts or problems.
What you need to remember about this is that the aforementioned chat in Spanish will be available from 10:00 am to 10:00 pm CET.. Wow, that seems like a pretty long timeline, and it’s unlikely you’ll have a problem that’s serious enough that it can be really serious.
In the Netflix live chat pop-up sale, you can see the schedule
Another detail of online chat is that there is no way to have it in english. Of course, Netflix, if you want to use it outside of the specified hours, gives a number of options which, perhaps, will benefit you and help resolve your issue, if this is something familiar.
In case you are going to use the above chat at the right time, it will inform you that indicate the problem you want to solve and you will have a text box where you can write all the details of your request. This will allow you to start a conversation with the appropriate customer service agent.
In this screenshot, you can see the online chat of the Netflix help site.
Netflix Support Phone
On the other hand, you also have Netflix customer support phone numbers, which are free, to be able to solve your doubts and problems more directly. Of course it available in multiple languages including Spanishapparently.
In fact, the platform’s Spanish customer support phone number is available. along with online chat (from 10:00 to 22:00 CET). In the case of customer service in English, this is valid available every day at any time, so if you need an emergency that can’t wait, you can keep that in mind. In any case, the phone number is in English 900 943 249 and in spanish it is 900 866 616.
On the other hand, if the reason for your call is related to other matters such as discounts, promotions, rates, and others, you can call 900 971 674. Returning to the other two numbers, it’s worth mentioning that you can also find them on the service’s help site, you just need to click the “Call us” buttonwhich is located next to the “Start Chat” item.
The platform tells you the hotline you should call according to the schedule
As you can see, if you click on the “Call Us” button, you will see that they indicate some of the information that we have provided to you. In addition, also They provide you with a code to speed up the service and for them to identify you when you play.
Social networks Netflix
This option may be the fastest to execute, although the time you have to wait to get a response is another matter. Netflix in Spain, as you know have their own twitter account (@NetflixES), but also has a profile dedicated to solving certain doubts or problems that users may havecall @Netflixhelps. Of course, you can write in private messages or post it as a publication and, mentioned account, will answer you in the language in which you wrote.
This is the Netflixhelp Twitter account.
Basically, there is no definite schedule, but wow, write and wait for an answer. On the other hand, Netflix also has its own Facebook profile, so you can also get in touch through the Meta social network. Like on Twitter you can chat with them directly in a private message or share it as a post and wait for a response from the platform or one of its many subscribers.
Netflix has a large community on Facebook.
Netflix app for Android and iOS
The last way to contact Netflix is through your mobile applicationon both Android and iOS. To do this from the app itself, you just need to install it, be authorized and, of course, an internet connection.
So if you meet these conditions, just open the app and log in to your profile. Then, once there, go to the top right corner and click your profile iconwhich will take you to a menu with various options.
Here you have the “Profiles and more” menu
In this menu, scroll down and click the “Help” button. This will open a page with several options to help you with various questions, but if you go to the bottom of the said page, you will see two functions that we have already discussed before that of “Chat” and “Call”.
Netflix gives you two options to suggest your request in the app.
Both options work the same, more or less as described above. If you choose to call when you press the button, this will take you straight to the phone app to make a call. As you can see, there is several options for connecting to NetflixNow all you have to do is find the one that works best for you.
Source: Mundo Deportivo
