Hate of hate among Netflix customers, as a recent survey ranks the service very well on a number of metrics, but otherwise ranks it last in perceived value, and that could be a future issue.
And according to a report by Whip Media via Variety, in a survey of 2,460 subscriber users ages 18 to 54 in the United States from April 29 to May 4 this year, we know there are different trends to consider. .
And starting with the positive, Netflix remains the most indispensable service among all streaming platforms 31% of respondents say they would continue the service if they only had one subscription.
On the other hand, Netflix ranks first when it comes to user experience and content recommendations.
But now comes a very negative aspect, because it ranks last among nine streaming services when it comes to perceived value Those surveyed, with HBO Max first, Disney plus second.
Whip Average
While Netflix ranks first when it comes to essential services, it’s 10 percentage points lower than the same survey conducted last year, while HBO Max and Disney plus are improving their results.
in relation to overall satisfaction with the service, HBO Max ranks first, with 94% of users stating that they are very satisfied with their subscription to the service. Disney plus is in second place with 88% user rate, Hulu is in third place with 87% user rate, and Netflix is in fourth place with 80% satisfied user rate.
Whip Average
HBO Max, on the other hand, leads the way in satisfaction for the quality and variety of original content.
While this is only a survey and is clearly aimed at the American public, the truth is that there is a trend that some services like HBO Max or Disney plus are improving their recordings little by little and Netflix is losing ground.
Source: Computer Hoy
