By contacting the support service, the user was assured that the problem would be resolved and they would call him back. However, the promised call never came. Instead, the chat representative, possibly an expert or a bot, explained the absence of free cars during rush hour and offered a 100-ruble promo code as compensation.
Taxi drivers familiar with Yandex.Taxi’s insider shed some light on the situation. They explained that this is not about a blacklist (where the girl “throws everything”), but about how the service works with the car delivery program. The system is designed to make it easier and more profitable for drivers to cancel pre-orders. There are potential disadvantages to receiving such orders, including a decrease in activity rating (because orders cannot be accepted 15 minutes before they are received), which affects earnings. This score can be restored with subsequent bookings, but the overall profitability of scheduled trips is lower than regular trips. In addition, there is a risk that the passenger will arrive late, resulting in additional unpaid waiting time.
It is more profitable for drivers to use this half hour (15 minutes before the car arrives and 10 minutes waiting) for several short trips around the city and earn a net income of about 300-400 rubles. Naturally, their priority is maximum profit.
Source: Ferra
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