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Compensation will be paid regardless of which bank the fraudulent transfer from Tinkoff was made to.
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Protection covers not only cases of money transfers to fraudsters, but also the disclosure of card information, mobile application access codes, Internet banking credentials, ATM withdrawals and other ways of losing money through social engineering. A phone call.
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You don’t need a court order to get compensation.
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Decisions on compensation are made promptly within one business day.
To receive compensation for service:
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The customer must meet all the conditions to connect to the service.
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The theft must occur during a phone call from a Tinkoff Mobile number, and the scammers must use classic social engineering scenarios.
Currently, this service does not cover messaging spoofing, but expansion of the service is planned.
If Tinkoff warned or blocked a suspicious call, but the customer continued the conversation with the scammer, no compensation will be applied. Self-transfers to accounts in other banks are not covered.
All terms of the “Save or return money” service can be found on the Tinkoff website.
Source: Ferra
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