Wildberries allowed buyers to contact the seller directly to issue a refund of the purchase if a defect is detected during the use of the product, the online platform said.
You can return the item within 14 days after payment. To do this, you must write to the seller in the chat in the “Purchases” section of your account.
The seller will consider the request and may accept or reject it, as well as discuss with the client the compensation format: return the money, agree on a replacement or deliver part of the order if the buyer received an incomplete set. .
After confirming the request and agreeing on the compensation format, the buyer returns the goods to the Wildberries order pick-up point or to the seller himself; This will depend on the agreements reached. Funds from the purchase will be deducted from the seller’s balance and returned to the buyer.
The company said it was “erasing the barriers between buyers and sellers” and “removing the unnecessary intermediate link between them.”
“Now they (sellers and buyers – ed.) can not only directly interact with each other and exchange information about the characteristics and characteristics of the product, but also choose the most convenient compensation format for both,” they said in the Wildberries press service. .
As before, if the buyer discovers a defect before paying for the purchase, such goods may be discarded upon receipt. To do this, it is enough to return it to the person in charge of the collection point or to the courier who delivered the order. In this case, the cost of the merchandise is not retained, including the return transport.
Author:
anastasia marina
Source: RB
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