Sao Paulo State Court of Justice (TJSP) on Tuesday (7), Santanderits subsidiary Aymoré Financiamentos and PagSeguro Uol group, 20,000 BRL refund In addition to paying R$5,000 non-pecuniary damage to a consumer who was a victim of fraud via WhatsApp.
following a penalty involving a fraudulent process that occurred during prepayment of debtPagSeguro, who received the money, claimed in the lawsuit that there were no flaws in his system, but that the fraud was possible because the scammers had “access to the Banco Santander client list”.
Santander and Aymoré, respectively, tried to escape responsibilityIn the case file, he claimed that the customer was a victim of fraud, which was published daily on social media, and therefore the fault belonged only to the consumer or third parties.
How did the bank-reimbursed fraud take place?
According to the information obtained during the process, the customer claimed that he made a lending operation contract with the financial company Aymoré, a subsidiary of the Santander group, but after a while, he decided to pay his debt in cash. For this, He contacted the finance company via WhatsApp and requested the measures.
So, after receiving four slips for a total of R$20,000, he paid them using the services of PagSeguro, an intermediary for electronic payments. Since he did not receive the discharge letter, The customer called financial services again, but got no response. Appearing in person at the bank, he realized that he was the victim of a scam.
Since he did not receive support from the relevant institutions, the consumer protection demanded not only the refund of the directed amount, but also the compensation for the moral damage. At the hearing, Judge Penna Machado described what happened: “serious service error” According to the judge, by companies that do not provide protection against cyber fraud.
Source: Tec Mundo
