Wildberries has increased the fee for returning goods by the buyer several times. Previously, the amount was 50-100 rubles per product, but now in some categories it reaches 1000 rubles.
The Wildberries marketplace has increased the fee for returning products several times. The editorial staff of RB.RU drew attention to this.
Previously, the fee for returning goods by the buyer ranged from 50 to 100 rubles per product. Now in some categories it reaches 1,000 rubles. For example, to return a children’s construction set you will have to pay 500 rubles, and a children’s tent – 1,000 rubles.
Wildberries described this information as false.
“Wild berries did not change the cost of reverse logistics for customers. The same conditions established previously apply,” they said in the market’s press service.
The company clarified that in some cases there is the possibility of compensation for the costs of returning good quality products. If the buyer pays for the return of the goods, its size is calculated based on the transportation distance, dimensions and other characteristics of the goods.
“In some cases (for large products or when delivering to remote regions) it is [плата] may increase,” explained Wildberries.
Previously, Wildberries said it had changed about 20 work rules after an inspection by the Attorney General’s Office. These rules govern the relationship between the market, the seller and the buyer.
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