As customer loyalty becomes a battleground, 36% of companies plan to expand their business and online and offline retail giants plan to open hundreds of new stores. It is also interesting that in the face of growing cyber threats, 15% of all attacks are aimed at the retail sector, which encourages the transition to Russian cybersecurity solutions.
Although AI is interesting to 87% of respondents, only 30% use it in one way or another. Despite challenges such as skills shortages and transparency issues, the industry sees huge potential in AI to optimize business and production processes. Disruption in retail is in full swing, innovation budgets are increasing and two- to three-year planning horizons are becoming the norm.
Source: Ferra
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