Beeline Business has introduced a new service for analyzing telephone conversations using speech recognition and semantic analysis technologies. Now customers can receive text versions of conversations with employees and customers, track keywords, compliance with scripts and other parameters. The system was created by an AI team trained on thousands of hours of audio data and provides up to 90% accuracy in recognizing words.
Customers can provide advance notice and confirmation of a recorded conversation. Record processing is handled by the software without employees having access to the content. The solution is based on deep neural networks capable of processing millions of minutes of audio recordings per month and is available in SDK format for customer integration.
The Beeline Business voice engine is used to improve customer service, anti-spam, anti-fraud and contact center operations. The technology is planned to be incorporated into products and services for banks, airlines, clinics and public institutions. The team is also working to implement speech recognition models at offline service points.
Source: Ferra
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