The company has developed a unique system that will allow technical support bots to conduct more natural and human conversations with customers.
The project, implemented in collaboration with 3iTech, is an innovative solution that will enable technical support bots to better understand customer questions and provide more accurate and useful answers.
The main purpose of the cooperation is to increase customer satisfaction by providing better and faster service.
The use of artificial intelligence will reportedly allow bots to not only interpret customer requests accurately, but also adapt their communication style, making it more friendly and understandable.
Rostelecom plans to introduce a new system in the near future. In this way, the company hopes to strengthen its position in the market with a new level of service.
Source: Ferra
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