MTS Exolve introduced an interface for managing callbacks

The callback service, or “Callback”, is in high demand in marketing and customer service, where it is important to automate and optimize communication processes. In particular, it allows the customer to leave a request on the website asking you to call them back.

With the new version of the Callback API service, users will be able to not only quickly communicate with the customer, but also play an informative audio message, configure the number displayed to subscribers when a call is received, and set the time waiting for a response. , that is, adapting the capabilities of the service to the needs of the business as much as possible.

You can now play an informative audio message to both the caller and the recipient of the call. For example, you can inform the operator that you will now connect with a site visitor to ask questions about a specific topic, thank the customer for contacting you, and warn them that all conversations are being recorded.

In addition, the number displayed when a call is received can now be configured for both subscribers, which will maintain confidentiality, since neither the operator nor the site visitor will know each other’s numbers.

You can also set the time to wait for an answer before hanging up, which will help you avoid wasting time on long calls. Additionally, the service allows you to specify multiple operator numbers to ensure that at least one of them answers the call if the others are busy.

“In practice, we know that the Callback service, or “Call Back”, greatly simplifies the connection between companies and customers. It is in demand in those areas where live dialogue is important to the client, for example, in housing and communal services, retail and e-commerce, banking, — commented Vasily Sazhko, Product Manager at MTS Exolve. “With the new version of the service, users will be able to not only quickly contact the customer, but also analyze call statistics and the work of operators, and quickly change settings to interact with customers in various scenarios.”.

With the new functionality, it will be easier and more convenient for companies to maintain a personalized dialogue with customers, maintain confidentiality in communications and effectively manage employees’ time.