The Tinkoff Refund platform includes scenarios for refunds for transfers, purchases using a QR code, subscription and insurance payments, as well as fraudulent transactions. Artificial intelligence technologies are used to predict possible customer requests and send alerts.
During the test period, the service helped customers dispute more than 4.5 million transactions and refunded them more than 5 billion rubles. According to research, Russians can return up to 78 billion rubles a year for erroneous transactions, which is why Tinkoff launched this free service.
Source: Ferra
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