According to a survey of 10,000 people, 57% of Pixel users said they were likely to switch brands, while only 25% said they were unlikely to switch brands.
In comparison, Samsung and Apple users showed greater loyalty to their brands: only 34% expressed a desire to replace their device with a smartphone from another manufacturer.
This data points to problems with the reputation of the Google Pixel, which was associated with a large number of user complaints about crude devices at the time of its launch.
It often takes months for Google to fix issues that negatively impact user experience.
Additionally, Counterpoint Research reported that the already small (about 2%) market share of Google Pixel in the US continues to decline, confirming the negative trends.
Source: Ferra
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