In addition, the CoPilot AI assistant uses SberProfile data to provide operators with real-time information, and the Speech2Text model offers customers products based on speech analysis. AI-powered robots complete up to 90% of calls, relieving employees of routine tasks.
Neural networks can also be integrated into analytics and debt settlement processes, providing operators with complete information about customers and their financial situation. This allows you to make your interactions with customers more personal and effective.
Another Sber development, GigaChat, significantly speeds up the processing of reports from arbitration managers, providing accurate data and recommendations for the management of problem assets.
Source: Ferra
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