MTS Exolve introduced a new version of virtual PBX with voice analytics, integration with 70+ CRMs and other options

Now the virtual switchboard not only offers more than 40 tools to increase sales and automate employee work, but also offers services that have no analogues on the market.

In addition to the basic functions, users have access to completely new opportunities for working with customers, allowing them to implement any business requests and ensure effective management of omnichannel communications, including:

• SMS Messaging via the MTS Exolve communicator for quick and convenient interaction with users.
• FMC (Fixed Mobile Convergence) Service to ensure a seamless transition between fixed and mobile communications while maintaining full control of calls.
• Auto-configure outgoing number selection (number rotation) to increase efficiency and comfort at work.
• Integrations with more than 70 universal and industrial CRMs to reduce call processing time.
• Connecting IP-PBX to VATS via Fixed IP integrate branches into a single telecommunications space and save calls between them.
• Speech synthesis in the processing of incoming self-informants. to automate responses to frequently asked questions, as well as speech analysis — expand opportunities for improving the quality of work of call center operators.

“We have prepared a large-scale upgrade of our VATS, which was made possible by transferring all key products and services of the company to a single technological platform that combines the functionality of virtual PBXs, robots and the Telecom API solution,” said Ramil Bikkuzhin, CEO of MTS Exolve. “Now VATS users can not only make calls, but also exchange SMS messages with customers, flexibly configure outgoing numbers for calls to a specific region, increase conversion, and fully control the quality and analytics of calls on mobile and office phones. We are committed to delivering updates while ensuring that our VATS is easy, quick to deploy, and scalable so that businesses can stay connected with customers and improve service levels.”

Among the most common basic functions of a virtual PBX are distributing incoming calls, setting up a voice menu, distributing calls to the appropriate specialists, receiving and forwarding calls, organizing a queue, requesting a callback and evaluating quality, saving call recordings, call analysis and statistics, and other tools to increase the efficiency of business processes.

A virtual PBX allows you to connect an unlimited number of subscribers without additional equipment costs, regardless of where they are located and what devices they use.