The survey showed that 76% of Russians are willing to refuse purchases in the markets due to paid deliveries and returns. TopMarketplace conducted a study of the problems with ordering products on the Internet, 2,000 consumers over the age of 18 participated in the survey.
- 44% will stop shopping online due to paid returns
- 32% are ready to leave the markets due to paid delivery.
Consumers also mentioned the biggest problems with ordering products:
- 36% of those surveyed said that most of the problems arise when choosing a product, when it is out of stock, there is not the right size or color,
- 31% called long delivery,
- 18% - damaged or insufficiently accurate packaging,
- 15% said that the biggest problem is the discrepancy between the expectations of the product and its actual appearance.
On the topic: Analysts found out in which of the three largest markets of the Russian Federation it is easier to find the right product
39% of Russians treat orders on the markets as a game. To the question "Have you often been disappointed with purchases in Wildberries, Ozon and other markets?" respondents responded that shopping online is always a search. 27% of respondents said that they are often disappointed, 31% answered "no" and 3% said: "I make a surprise order and do not expect fulfillment."
Author:
anastasia mariana
Source: RB
I am Bret Jackson, a professional journalist and author for Gadget Onus, where I specialize in writing about the gaming industry. With over 6 years of experience in my field, I have built up an extensive portfolio that ranges from reviews to interviews with top figures within the industry. My work has been featured on various news sites, providing readers with insightful analysis regarding the current state of gaming culture.
