T2 introduced a single line for their subscribers who faced scammers. With it, users can obtain advice and algorithm of other actions, they told RB.ru in the operator’s press service.
Author:
https://rb.ru/author/mihail-zlenin/
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To seek help, you must call number 611, after which the client will fall into the line dedicated to a specialist. In addition, in Appendix T2 there is a “Call of scammers” button: by clicking on the chat, an employee will connect, which will help to understand the correspondence situation.
Previously, subscribers could also contact the first support line and get help after the scam attack, but from January, the T2 assigned a competition center and a team of 300 employees to work with appeals on this subject, he explained The press service.
The customer service line facing attackers worked in pilot mode since December. During this time, the employees of the remote service helped more than 15,000 subscribers in the direct line and 7 thousand customers in the application chat, he said in T2.
Most of the time, subscribers resorted to the help of scammers to attract personal data to hack the “public services”, get a code to access the personal account of the T2, as well as in spam calls, SMS spam and intrusive advertising and intrusive advertising .
At the beginning of February, the Ministry of Internal Affairs warned about a new fraud scheme, in which the attackers convince the Russians to invest in gold linges so as not to lose money due to inflation and the lack of reliability of the bank account .
Author:
Mikhail Zelenin
Source: RB

I am a professional journalist and content creator with extensive experience writing for news websites. I currently work as an author at Gadget Onus, where I specialize in covering hot news topics. My written pieces have been published on some of the biggest media outlets around the world, including The Guardian and BBC News.