Ozon explained the introduction of a delivery rate with no cube of goods.

“The last changes matched the conditions in all situations when the messenger completed the work, but the buyer did not accept the order, for example, if the customer did not buy the products during delivery or canceled the order that was already on the way,” ” The company explained.

They pointed out that there are not many situations of this type, approximately 3% of all returned goods. At the same time, if the buyer canceled the order before the messaging service is issued, the market will not take a seller’s fee.

• Previously, Ozon published an updated offer, according to which as of March 5, the vendors will be charged a delivery rate to the buyer even with a cancellation or cancellation of the order at the point of issuance. We are talking about the “Last Mile” option, which is a “service for the delivery of orders in the allocation cluster to the place of issuance to the client and issue the PVZ, the postmen, the messengers or any other way”, the market of the market Market, “the market,” said the website.
• Now, the “last mile” rate when delivering the Eurasian Economic Union (EAEU) to countries is 5.5%, but no more than 500 rubles. When delivering in Russia, the rate depends on the final remuneration of socio -performance, but does not exceed 500 rubles.

The company said the sellers always paid the cost of the “last mile” in case of sale and when returning the goods by the customer. It was also added to Ozon that the partners provide the service of “Last Mile”, and Marketplais only “ignores the accounts from one side to another.”