Spotify Premium subscribers complain about ads between the songs

A few users of Spotify Premium went to social networks on 6 Thursday morning to complain. Reproduction of ads in the middle of the songs heard on the platform. The error affects one of the main advantages of the paid version of the flow, which is escaping from ads.

According to complaints, the service began to function as a free version of advertising after a certain number of strips. Besides, Some subscribers said they could not skip the music they listened to.Another common behavior of the free method.

Apparently the error took place both in the flow application for mobile devices and in the web version of the platform, which can be accessed through any browser. In addition, the devices were affected by Alexa according to reports.

As the company points out, it is important to emphasize that even for Spotify Premium users, some ads can be offered during podcast reproduction. However, the subscriber should not be related to these songs because it provides such benefits.

Spotify subscriber complaints

Complaints about ads in Spotify Premium are mainly visible in X and users Ads take 15 seconds and cannot be skipped. There are people who propose to cancel the signature and get to a free version, search for other platforms, and even play with the situation.

Check out some reports on the old Twitter:

Spotify Premium with ads: How to dissolve?

In response to the complaints of the subscribers, the official @spotierCares profile on X said the company is “aware of some problems related to the application” and investigating the reasons. The platform also gave a suggestion to try to solve the problem.

“If you have a problem, try to again synchronize your account information. You will need to do this Enter the application and two to three times in a row, because this will force synchronization. We also recommend that you force you to close the application on your mobile phone and to restart if the above procedure does not work. ”

For example, suggestion for subscribers with Alexa with a problem with external devices such as smart speakers. Restart the equipment. The best way for those who continue to make mistakes after trying the recommended solutions is to call the platform through official channels.

Otherwise

. Tecmundo Paid users contacted Spotify to look for a position on advertisements that were reproduced and waited for the company’s response. However, until the closure of the text, the flow service did not return with an official positioning.

Are you a Spotify Premium subscriber and do you have this problem? Tell us your experience in social networks Tecmundo.