Now his assistant operates in 20 countries and regions during the day, supports 13 languages and already serves about 60% of brand users in the world.
According to the company, WhatsApp, which is supported by AI, is already available in 13 markets-the first similar solution in this sector. By the end of the year, Oppo plans to expand the service to 21 markets and to receive support on other platforms.
The system works according to a three rapid scheme: First recognizes the essence of the demand using the semantic AI, then determines whether it is possible to respond without the operator’s participation, and finally responds to or finally sends the user to a specialist.
This made it possible to reduce the load on live operators by 40%and released it for difficult tasks.
Source: Ferra
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