The National Telecommunications Agency (Anatel) said in a statement Monday (15) 951.3 thousand claims Against fixed broadband, Pay TV, mobile and fixed phone companies in the first half of 2022. The figure is the lowest since 2015, when the number of complaints reached four million.
The total number recorded a decline 6.5% Compared to the previous semester. Also, the volume recorded so far in 2022 is 28% lower than the same period in 2021. 1.22 million complaints about services in general.
As of August 2020, telecommunications providers ombudsman By Anatel’s decision. Since then, the total volume of complaints has been falling annually, based on data published by the Agency itself.
Finally, Complaints Index (IR)Calculated by the monthly number of complaints against companies per thousand hits, it also fell in 2022. In the first half of the year, this index 0.51 — the value was 0.55 in the previous period. In the second half of 2020, when the Ombudsmen were established, IT 0.85.
Source: Tec Mundo
