When buying a car, regardless of whether it is electric or internal combustion engine, its performance or price is equally important. maintenance provided by the brand.
After all, this is a car very expensive investment and you will use it for many yearsso it is vital to have a good service behind it. The last thing you want is to hit the wall at the first problem.
That’s what happened to Angel Gaitan, mechanic with a lot of fans on TikTok, to the point where they call him a “TikTok mechanic,” according to Auto Bild. But also has over 160,000 YouTube subscribers.
Angel Gaitan bought a Tesla Model 3 in September 2020. Being an experienced mechanic, he inspected the car and discovered a problem that almost no one would have discovered: body welding was poorly welded.
He called Tesla and was told it was a stupid problem to take him away. Left the car at the dealership it took them a while to check it outSo The 15-day legal deadline for returns has passed, if you are not satisfied.
Tesla’s solution was weld the chassis to strengthen it. “I told them that I would not allow this in a new car. Without offering more solutions, I decided to file a complaint,” explains Gaitan.
At the time of filing the complaint, Tesla Spain ended the relationship, took the compensation car and had to process some paperwork through Tesla Holland.. You have a more detailed explanation in this video:
Angel Gaitan complains about Terrible Tesla customer service in Spain: “There is no service to call. They have shops but you buy them online and then you can go to the Service which is like a workshop. I processed everything through the Netherlands.”
Finally the court came out, and the judge agreed with him: Tesla was forced to refund the full cost of its Tesla Model 3: €62,330.
Who has a reason?
Source: Computer Hoy
