The State Duma is developing a bill proposing the use of collecting robots. These robots will call debtors and send voice messages using a special program. The bill states that the program uses speech recognition technology and can talk to borrowers based on what they say.
If the bill is passed, robotic collectors will communicate with debtors the same way live collectors do—several times a day, a few times a week, and a few times a month.
Thus, the use of robot collectors is expected to reduce the burden on live collectors and improve the debt collection process. However, this decision raises discussions and some concerns regarding the automation of such an important area of communication with borrowers. It is important to consider the possible ethical and legal aspects of using such technologies.
Source: Ferra
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