How to get a refund on any plane ticket, concert or sports match

In Russia, you can refund the full cost of a plane ticket, concert or sports match for a valid reason, for example, if a person is sick and has a doctor’s certificate.

With a certificate, you can get your money back even for a non-refundable air ticket. In this case, the airline will refund the full cost of the ticket, including additional fees.

Now let’s look at how to get your money back for Aeroflot, S7 Airlines and Pobeda tickets, as well as for tickets to concerts, football, hockey and other sporting events.

1. How to get money back for an Aeroflot ticket

First of all, call the Aeroflot hotline at +7(495)2235555 and report that you are unable to fly due to illness. You need to call to check in for your flight. But if you have already registered, then simply ask to cancel it for the same reason.

You cannot issue an involuntary return through the application or website.

After this, you will need to contact the Aeroflot office, write an application for a refund and get a certificate from a doctor who will confirm that you were really sick on the day of departure.

What should be in the certificate

1. The period for processing a refund is necessary for the day of the flight to fall under sick leave.

2. The certificate must contain the phrase about the presence of an suspended flight for a flight or recommendations are not taken into account, maintain bed rest, exercise or do not change the climate zone.

3. Doctor’s signature

4. The change must be in English or English.

Instead of a certificate, you can also use a document confirming hospitalization.

If the certificate only indicates the diagnosis, then Aeroflot will expect not to return the money.

There is no need to provide payment information. After reviewing the application, Aeroflot will return the money to the card with which the purchase was made, as well as miles to your loyalty card.

On average, funds are returned within a few weeks. In case of wonderful tickets, the money is returned immediately at the company office.

2. How to get a refund for an S7 Airlines ticket

The algorithm is the same as that of Aeroflot. First, call the hotline number 88007000707 and remove yourself from the flight due to illness.

Then I received a doctor’s certificate and went to the S7 Airlines office to fill out a form for a refund.

S7 Airlines requires a certificate certified by a doctor stating that on the day of the flight you will not be able to fly due to circumstances. The certificate must also indicate the details of the medical institution with the address. As in the case of Aeroflot, there should be phrases about changes to the flight.

Money and bonus miles are returned in the same order as with Aeroflot.

3. How to get your money back for a Victory ticket

You can also request a refund of tickets in case of illness at Pobeda. First of all, you need to call the reservation: by calling the hotline +7 (809) 5056777 (the call is paid, a minute costs ~70 rubles) or through the recovery form on the website.

Then you need to send a certified letter with a notarized sick leave form. The requirements for the certificate are the same as those of Aeroflot and S7 Airlines.

Address for registered mail

Kyiv highway, 22 km, road. 4, p. 1, pos. Moskovsky, Moscow, 108811

After reviewing the application, the airline will return the money to the card with which the purchase was made.

4. How to get a refund for a concert ticket

To get a refund for a concert ticket if you have a doctor’s certificate, you must contact the agency where the ticket was purchased, or directly at the terrace office if it was purchased directly.

Many agencies do not require personal presence when writing applications and accept them by mail. The address can be found on the website of the agency where the ticket was purchased, or from support.

The letter can be written in a formal form. Heads attach a restoration of the unused ticket and a doctor’s certificatewhere the sick leave that falls on the day of the concert will be registered.

Application for manifestation no more than 10 days. Publication is notified by email or telephone.

5. How to get a refund for a ticket to a sports match

You can get a refund for a ticket to a sports match before it takes place.

To do this, you need to contact the support of the stadium, club or other place where the ticket was purchased and write an application for a refund. Often such statements can be sent by email.

In addition to the application itself, attach to the pandemic letter a photo of the receipt, a ticket and a doctor’s certificate indicating sick leave on the day of the match.

Application request up to 10 days. Refunds also occur within 10 days to the account from which the ticket was purchased.