Director of the Competition Policy Department Kirill Purtov emphasized that the service greatly simplifies navigation on the platform and provides quick access to the necessary information.
Chatbot automatically processes up to 80% of requests related to portal functionality. In non-standard cases, experts join the communication, allowing to expand the knowledge base and improve the quality of consultations. Users can get detailed information and help using the user-friendly chatbot interface, which is activated by a special icon on the portal.
The supplier portal, which started operating in 2013, brings together more than 330 thousand suppliers and customers from 40 regions of Russia by automating small-volume purchasing. Approximately 1.5 thousand contracts are signed on the platform every day.
Source: Ferra
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