Fost suggested that markets introduce an irrevocable service rate for buyers

Fost sent a letter to Wildberries, Ozon, Megamarket and Lamoda. The organization explained that additional measures are needed to combat consumer extremism due to the increase in cases of proper quality return during and after the New Year holidays.

“According to FOST experts, up to 10% of orders are returned to consumers, while the cost of logistics falls on the seller’s shoulders. That is, due to free performance, a significant part of the trips of the trips of Orders of the stores to the problems of emission of orders and vice versa, so entrepreneurs suffer losses.

Among the measures that will help combat consumer extremism, identified the introduction of irrevocable service rates, the introduction of the minimum order cost, the practice of paid performance, as well as the qualification of buyers in the markets.

The organization recalled that the irrevocable service rate has already been implemented in the Yandex market, and there are many online stores for paid delivery. The money “proceeds” due to the formation of conscious behavior of the consumer “can be used to improve services and expand services, indicated there.

The Ozon RB.RU press service reported that they did not see a significant increase in performance and do not plan to enter an irrevocable service rate. “The cases of unscrupulous returns are of one character and, as a rule, are suppressed in one of the return stages. We arrive at them individually, ”said Marketplais.

Wildberres said that consumer’s extremism cases “are not massive”, but admitted that they record the appeals of the associated partners “with individual cases of growth in unjustified performance of goods” and try to analyze the reasons for this. The introduction of customer rating into the company is considered excessive, but other proposals are ready to consider.

The Megamarket was not responded to the Megamarket.

Yandex Market introduced a service rate for buyers for an amount of 20 rubles per order in August. Then, the company declared that they strive to maintain a quality service, so they will reinvest the money to expand and maintain the technological infrastructure.