The chat boat is designed to help both beginners and experienced portal users. Answering questions about registration, working with electronic signature, participation in quote sessions and other processes on the platform. In total, the information base of the virtual assistant has more than 600 problems covering various aspects of the portal.
To use the service, press the icon with a question mark on the site and choose one of the popular topics or ask your own question. The system accepts requests in the form of text and sound and documents and images can appeal for a more detailed advice.
Chatbot’s artificial intelligence continues to work by expanding the information base and increasing the accuracy of the answers. It helps to quickly find solutions of typical problems and reduces the burden on support service by connecting operators only for non -standard problems.
This year, the average dialogue time with a chatbot was about six and a half minutes.
Source: Ferra
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