How to use and enjoy the features of WhatsApp Premium?

WhatsApp Premium is a business version of WhatsApp recently released by Meta. Currently, the version is already available for beta customers, but everything indicates that it will be released to everyone soon.

The main advantage offered by the premium version is the possibility of connecting up to 10 devices simultaneously. This is a need for several companies that promote WhatsApp as a service channel and need to simultaneously connect several agents on the same WhatsApp Web, which currently only allows access on 4 devices.

The challenge of companies with WhatsApp service

For example, WhatsApp is the biggest sales tool today, as the barrier to communication is much lower than making calls. A customer feels less hesitant to send a WhatsApp call to find out something like the price of a product than to call.

Companies working with WhatsApp for sale on up to 4 connected devices today often need more staff members due to the huge demand for WhatsApp service. Therefore, they have to subscribe to an official platform that costs per message sent. Helena – has a higher investment value because it is official – or refers to an unofficial platform that does not charge per message sent and has a more economic value, for example: Touschat.

With the release of WhatsApp Premium for 10 devices, a new technology is gaining great importance: Google Chrome extensions. After all, some challenges have been identified with companies using WhatsApp for customer service when using native WhatsApp Web in corporate service, for example:

• failing to identify who are the officials conducting a particular conversation;

• Not being able to know which conversations belong to a particular operator, as WhatsApp Premium is not multi-user and the messages sent do not have the name of the agent;

• quick reply shortcuts do not allow images, only text;

• WhatsApp does not offer CRM functions such as a contact funnel;

• start a new conversation directly on WhatsApp Web by simply entering the phone number;

• schedule future messages to be sent to remind the client of an appointment;

• it doesn’t let you create a script with replies, pictures and text together to send in one click.

WhatsApp plugins that speed up your WhatsApp Web

Extensions are extensions installed in the Google Chrome browser that allow you to bring new features to WhatsApp Web. These plugins go through Google Chrome verification and approval and are very safe.

Some of them can be useful in WhatsApp Premium or regular WhatsApp, because even if up to 10 connected devices are used, WhatsApp Premium does not have functions that improve the service experience.

Next, check out some Google Chrome extensions that can help usability with or without WhatsApp Web.

1. WaLeads: It stands out by offering a real Kanban CRM in the organization of WhatsApp contacts, and it is also a multi-user plugin, that is, each employee accesses it with a username and password, and the identification of calls by operators is extremely simple. In addition, it generates attendance reports, quick replies, bulk sending, message scheduling center and transfer of contacts from tabs with registered tag. It offers a 3-day trial version that can be downloaded by area.

2. waTidy: Considered to replace Promoute Route because it also includes bulk shipping, it’s a super intuitive plugin that offers CRM functions with service tabs. It is not multi-user, but can be installed on multiple computers, receives multiple Premium keys and allows the function of signing the name of the attendant in the message. It is affordable and offers features that help organize WhatsApp contacts. waTidy has a free version where all functions can be tested. Download is available from: area.

3. waUp: With this plugin it is possible to create several ready-made scripts that standardize communication in a sales process. Text + image + video scripts can be sent with one click and used by sales teams who respond in a standardized manner and organize their customers through WhatsApp’s own stickers. It offers a batch capture function for contacts from a sticker and WhatsApp groups. The trial version can be downloaded from. area.

It is nothing new that WhatsApp is a great sales tool and every company should have a communication channel on the tool. But to be successful in WhatsApp sales, it is important to have a management solution. That’s why it’s worth looking for solutions that help with new features and deployment in a WhatsApp service channel.