According to the source, the number of applications under the guarantee of buyers of household appliances increased by 20% during the year. “Russian manufacturers are trying to reduce costs and increase production in order to increase their presence in the market,” the interlocutors said.
They say that the quality of inexpensive small appliances, including brands Scarlett, Kitfort, Redmond, has deteriorated in general. Alexey Pogudalov, commercial director of Holodilnik.ru, notes that the number of malfunctions and defects in domestic and Chinese brands is “slightly higher than on premium European and American equipment.” “Customers are used to better quality. But over time you will have to get used to the current reality, so the number of warranty cases will decrease,” he believes.
Source: Ferra
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